To use our services, you must agree to our Terms and Conditions. Below is a simple explanation of the most important rules. The complete legal terms that govern your use of our platform can be found here.

🛒 Shopping & Orders

• Only in-stock items are sold

• Payments: Visa, MasterCard, PayPal, Bank Transfer

• Secure checkout, no hidden fees

📦 Shipping & Delivery

• Ships from Estonia or Spain

• Couriers: DHL, UPS, DPD

• Always in plain discreet packaging

• Delivery within 7 business days (subject to holidays)

🔞 Age Restrictions

• Must be 18+ to buy sex toys and erotic products

• Condoms & lubricants can be purchased by anyone

🔄 Returns & Refunds

• 14-day legal right to change your mind

• 365-day Lovejolly Promise for unopened items

• Opened/unsealed products cannot be returned (hygiene)

• Refunds within 14 days, same payment method or store credit

🛡️ Warranty & Protection

• 2-year EU warranty on all products

• Shorter coverage for consumables (e.g. lubricants, batteries)

🔐 Privacy & Safety

• Your data is safe with us

• Handled under EU data protection law

• See our Privacy & Cookies Policies for details

Your privacy is important to us. While our full privacy policy is available here, we’ve created this simple summary to highlight the key points. Here’s what you need to know:

🔐 Your Data is Safe

• We follow EU GDPR rules and Estonian law.
  
• Your data is stored securely in the EU/Switzerland.
  

📦 What We Collect

• Name, address, email, phone (for orders & accounts).
  
• Order history, wishlists, and payment details (processed securely via Stripe or PayPal).
  
• Website usage data (via cookies & analytics).
  

💡 Why We Use It

• To process your orders and deliver your products.
  
• To manage your account and wishlists.
  
• To send updates and newsletters (only if you opt in).
  
• To improve our website and prevent fraud.
  

🤝 Who We Share It With

• Delivery companies (DHL, UPS, DPD).
  
• Payment providers (Stripe, PayPal).
  
• Email service (Brevo).
  
• Analytics tools (Google, Meta).

⏳ How Long We Keep It

• Orders: up to 7 years (legal requirement).
  
• Accounts: as long as you keep them active.
  
• Marketing: until you unsubscribe.
  

🛠️ Your Rights
You can at any time:

• Access or correct your data.
  
• Ask us to delete it (where legally possible).
  
• Opt out of marketing.
  
• Request a copy in a portable format.

📧 Questions?
Email us at privacy@lovejolly.eu

👉 For full details, read our Privacy Policy.